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Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
✔
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
✔
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
✔
Discounted Service Call Rates
If we can’t solve your issue remotely, you’ll receive a 40% discount off our normal service rates.
✔
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
X
Proactive Monitoring and Remote Repair
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
X
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
X
Priority Service
We’ll prioritize you to the front on the queue. You’ll receive 40% off our normal on-site service rates if we can’t solve your issue remotely.
X
Post Tune-Up Tutorial
We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively.
X
Same Day On-Site Service Available
(Premium Rates Apply)
X
Annual On-Site Health Check and Tune Up
Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.
✔
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
✔
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
✔
Discounted Service Call Rates
If we can’t solve your issue remotely, you’ll receive a 40% discount off our normal service rates.
✔
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
✔
Proactive Monitoring and Remote Repair
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
✔
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
✔
Priority Service
We’ll prioritize you to the front on the queue. You’ll receive 40% off our normal on-site service rates if we can’t solve your issue remotely.
X
Post Tune-Up Tutorial
We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively.
X
Same Day On-Site Service Available
(Premium Rates Apply)
X
Annual On-Site Health Check and Tune Up
Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.
✔
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
✔
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
✔
Discounted Service Call Rates
If we can’t solve your issue remotely, you’ll receive a 40% discount off our normal service rates.
✔
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
✔
Proactive Monitoring and Remote Repair
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
✔
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
✔
Priority Service
We’ll prioritize you to the front on the queue. You’ll receive 40% off our normal on-site service rates if we can’t solve your issue remotely.
✔
Post Tune-Up Tutorial
We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively.
✔
Same Day On-Site Service Available
(Premium Rates Apply)
✔
Annual On-Site Health Check and Tune Up
Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.