Peace of mind for your home technology

Technology Support you can count on

Smart home technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any. From proactive remote monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered with our customer care plan for your Chesapeake or Virginia Beach area home.

EXPERIENCE OUR CUSTOMER CARE PLAN BENEFITS

REMOTE MONITORING AND REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Choose your monthly subscription

EXPRESS SUPPORT
$29/MONTHLY
  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates and "Front of Line" next day service.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • Priority Service

    We’ll prioritize you to the front on the queue. You’ll receive 40% off our normal on-site service rates if we can’t solve your issue remotely.

  • Post Tune-Up Tutorial

    We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively.

  • Same Day On-Site Service Available

    (Premium Rates Apply)

  • Annual On-Site Health Check and Tune Up

    Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.

Select This Plan
FULL SERVICE
$49/MONTHLY
  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates and "Front of Line" next day service.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • Priority Service

    We’ll prioritize you to the front on the queue. You’ll receive 40% off our normal on-site service rates if we can’t solve your issue remotely.

  • Post Tune-Up Tutorial

    We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively.

  • Same Day On-Site Service Available

    (Premium Rates Apply)

  • Annual On-Site Health Check and Tune Up

    Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.

Select This Plan
PRO SUPPORT
$149/MONTH
  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates and "Front of Line" next day service.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • Priority Service

    We’ll prioritize you to the front on the queue. You’ll receive 40% off our normal on-site service rates if we can’t solve your issue remotely.

  • Post Tune-Up Tutorial

    We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively.

  • Same Day On-Site Service Available

    (Premium Rates Apply)

  • Annual On-Site Health Check and Tune Up

    Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.

Select This Plan

Pay As You Go Plan

Select This Plan
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840 Juniper Crescent
Suite 107
Chesapeake, VA 23320

(757) 530-5218

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